Shipping Information
What Shipping Methods Are Available?
We ship all orders via our chosen courier partner, Aramex. For deliveries within the Cape Town CBD and surrounds, we will Uber your items to you once your order has been processed.
How Long Will It Take To Have My Package Shipped?
All items are made to order to honor our sustainable efforts to avoid waste. The great thing about this is, that your items are made especially for you. You can expect a turnaround time of between 3 – 10 days, depending on the item. We will provide you with an expected waiting time upon receipt of your order.
Do You Ship Internationally?
Great news! We do. We use Aramex as our global shipping partner. Once we receive your order, you will be supplied with your international shipping charge quote.
Payment Information
Which Payment Methods Are Accepted?
You can securely check out via PayFast, SnapScan or PayPal. Rest assured, all payment parties are secure and you can choose whichever method you are most comfortable with.
Is Buying Online Safe?
Your peace of mind is our top priority. You can take a look at our privacy policy should you have any queries about data use. Our payment partners are all highly secure and we have provided you with options to suit your needs.
Orders and Returns
How Do I Place An Order?
Once you are on our collections pages, you can add any item you wish to your cart. When you are ready, simply click on checkout and you will be guided through the entire process.
Do I Need An Account To Place An Order?
No. You can choose to check out as a guest should you wish to forgo signing up to our site. You may miss out on some great promos though, as all customers who sign up receive special discounts and offers.
Who Should I Contact If I Have Any Queries?
If you have general enquiries, please get in touch via our contact form.
How Do I Track My Order?
You can track your order via your profile on our site by simply logging in. Every time an activity happens on your order, your profile is updated.
How Can I Cancel Or Change My Order?
You can edit your order by either logging into your profile on the site or sending an e-mail to orders@n0n.co.za – please make sure to quote your order number for a quick resolution.
How Can I Return a Product?
Should your item be in unworn condition, you can simply request a return via your profile on the site or e-mail a request through to returns@n0n.co.za.